Privacy Policy

We collect the following categories of information:

• Contact details you submit through our request forms — name, phone number, email address, and service address.
• Service details you provide about your situation — type of damage, source, severity, photos, and any notes you include.
• Insurance information when you choose to share it so we can coordinate a claim on your behalf.
• Automatic technical data such as IP address, browser type, pages visited, and referring URL, collected through standard server logs and cookies.

• To respond to your service request and dispatch a technician.
• To communicate with you by phone, text, or email about scheduling, on-site work, and follow-up.
• To document loss, prepare estimates, and coordinate with your insurance carrier when applicable.
• To operate, secure, and improve our website.
• To comply with legal obligations and enforce our terms.

We do not sell your personal information. We share it only as needed to deliver our services:

• Service providers who help us operate our business (e.g., hosting, communications, scheduling, payment processing).
• Insurance carriers and adjusters when you authorize us to coordinate your claim.
• Subcontractors engaged to complete portions of a restoration job.
• Legal and safety disclosures when required by law or to protect rights, property, or safety.

By submitting a request form or providing your phone number, you consent to receive calls and text messages from OnSite Mitigation & Restoration related to your service request, including via automated systems. Message and data rates may apply. Reply STOP to opt out of texts at any time.

Our website uses cookies and similar technologies to keep the site working and to understand how visitors use it. You can control cookies through your browser settings; disabling cookies may affect site functionality.

We retain service records, communications, and related documentation for as long as needed to deliver our services, support insurance claims, resolve disputes, and meet legal and accounting requirements.

We use reasonable administrative, technical, and physical safeguards designed to protect information we collect. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.

• You may request access, correction, or deletion of personal information we hold about you.
• You may opt out of marketing communications at any time.
• Residents of certain states may have additional rights under applicable privacy laws.

To exercise these rights, contact us using the information below.

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. The "Effective" date above reflects the most recent revision. Material changes will be posted on this page.

OnSite Mitigation & Restoration
2347 Brassie Ct, Winter Haven, FL 33884
Phone: (863) 347-3029